Shipping Policy – Anthara

Order Processing

• All orders are processed within 24 hours of the selected delivery date & time.
• Orders placed outside kitchen operating hours or on holidays will be processed on the next working day (or as per your chosen delivery date).
• Please ensure that your delivery address and contact details are accurate at checkout to avoid delays.

Delivery Area

• We currently deliver within the city limits (your serviceable zones).
• For addresses outside our primary area, please check availability or place a special delivery request.
• If your location isn’t currently serviceable, our customer support will inform you at the earliest.

Shipping / Delivery Rates

• Delivery charges are calculated based on distance and order size/weight, and will be shown at checkout before you finalize your order.
• Additional charges may apply for express or out-of-zone deliveries.

Delivery Timeframes

• Standard Delivery: 3–4 business days
• Express Delivery (if available): within 24 hours (extra charges apply)

Please note: These are estimates. Delivery may vary due to traffic, weather, or unforeseen circumstances.

Delivery Partners & Tracking

• We partner with trusted local couriers to ensure safe and timely delivery.
• Once your order is dispatched, you will receive a confirmation email or SMS with tracking or status updates.

Delivery Confirmation & Receipt

• You will receive notification once your order is successfully delivered.
• Please ensure someone is present at the address to receive the cake.
• In case of failed delivery attempts, the courier will try contacting you.

Special Instructions

• During checkout, you may leave any specific delivery instructions (e.g. gate codes, landmark, preferred time slot).
• We will accommodate reasonable requests to the best of our ability.

Missing or Damaged Items

• If any items are missing or the cake arrives damaged, please contact us within 6 hours of receipt.
• You may be asked to share clear photos of the condition.
• Upon verification, we will work quickly to resolve the issue (replacement or refund as applicable).

Order Cancellation

• Once your order is confirmed and payment is processed, cancellation may not always be possible.
• Please review your order carefully before placing it.
• Contact us immediately if you need to cancel; we will assess on a case-by-case basis.

Contact Us

For questions or concerns related to shipping or delivery, please reach out:

• Phone: 7899335373
• Email: jbsinnovation2023@gmail.com

By placing an order with Anthara, you agree that you have read and understood this Shipping Policy.