Terms of Service – Anthara

1. Introduction & Acceptance

• These Terms of Service (“Terms”) govern your use of theanthara.com and your purchase of products or services (“Services”).
• By accessing or using this Website or placing an order, you agree to be bound by these Terms and related policies.
• If you disagree with any part, please do not use the Website or Services.

2. Modifications

• We may amend or update these Terms at any time without prior notice.
• Continued use of the Website or Services after changes implies acceptance of the updated Terms.

3. Eligibility & Account Security

• You must be of legal age (or have guardian consent) to enter into binding contracts.
• You agree not to use the Website for unlawful or unauthorized purposes.
• If you create an account, you are responsible for maintaining confidentiality of your credentials and for notifying us immediately of any unauthorized use.

4. Product Listings, Accuracy & Availability

• We aim to provide accurate descriptions, images, and pricing, though slight variations may occur.
• Prices, availability, and specifications may change without prior notice.
• If a product becomes unavailable after ordering, you will be notified and refunded in full.

5. Order Placement, Acknowledgment & Acceptance

• Placing an order constitutes a request to purchase.
• You will receive acknowledgment upon order placement and confirmation once dispatched.
• We reserve the right to cancel or refuse orders in case of errors, fraud suspicion, or unavailability.
• Title and risk transfer to you once the product leaves our facility.

6. Delivery & Time Slots

• Preferred delivery time slots are treated as requests, not guarantees.
• We will make every effort to honor your chosen slot, but delays may occur due to traffic or other factors.
• Inspect perishable goods upon delivery; report any damage within 4 hours for cakes or 6–8 hours for couriered items.
• Only one delivery attempt will be made unless otherwise agreed.

7. Cancellation Policy

• Cancellations requested more than 24 hours before the delivery slot may incur a 10% fee.
• Between 12 to 24 hours before delivery, a 20% fee may apply.
• Within 12 hours of the slot, cancellations are non-refundable.
• Same-day or special orders may not be cancellable.

8. Refund Policy

• Refunds for eligible cancellations or our failed deliveries will be processed once refund mode is confirmed.
• Bank or payment method refunds typically take up to 15 working days.
• No refunds for failed deliveries due to customer-related issues such as wrong address or recipient unavailability.

9. Address Change / Rescheduling

• Requests to change address or reschedule must be made at least 24 hours before delivery.
• Late changes may incur a ₹200 fee or may be declined.
• If address change isn’t possible after cutoff, the order may be cancelled without refund.

10. Non-Delivery / Execution Completed

• Orders are considered completed (“executed”) when any of the following apply:
• Wrong shipping address provided by customer.
• Premises locked or inaccessible.
• Recipient unavailable or refuses delivery.
• Delivery completed as per instructions (gate/neighbour).
• Incorrect contact number provided.

11. Use of Content & Submissions

• You retain ownership of your content (reviews, images) but grant Anthara a license to use it for marketing and promotional purposes.
• Your submissions must not violate third-party rights or contain unlawful or defamatory material.

12. Third-Party Links & Tools

• Our Website may contain third-party links or integrations (e.g., payment gateways).
• We are not responsible for their functionality, policies, or actions.
• Use of such third-party services is at your own risk.

13. Warranty Disclaimers & Limitation of Liability

• All services and products are provided “as is” without warranties of any kind.
• We do not guarantee uninterrupted or error-free operation of the Website.
• Our total liability shall not exceed the amount paid by you for the affected product or service.

14. Indemnification

• You agree to indemnify and hold harmless Anthara, its employees, and representatives from claims or losses arising from your misuse of the Website or breach of these Terms.

15. Termination

• We may suspend or terminate access to the Website if you violate these Terms.
• Upon termination, your right to use the Website ceases, but prior obligations remain valid.

16. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Disputes shall be subject to the exclusive jurisdiction of courts in the applicable city or state.

17. Severability & Entire Agreement

• If any clause is found invalid or unenforceable, the remainder of the Terms will remain in effect.
• These Terms, along with the Privacy and Refund Policies, constitute the entire agreement between you and Anthara.

18. Contact & Support

• Email: jbsinnovation2023@gmail.com
• Phone: 7899335373
• Customer Care Hours: 8 AM to 11 PM IST